This is going to be a very short post, but I wanted to talk about a very good support experience recently and I want to share it with you.
I’ve been using Database Mart to host ITBookworm for quite some time and I’ve recently had my first support case. Like everyone with a web host I upload my content via FTP. Well, for some reason, my FTP stopped working. I was getting the message that SSL was required. And that’s odd cause I’ve been uploading content for a long time.
So I went to the website and I looked up the contact info for support. Well as it turns out they don’t have phone support, and they say it’s so they can continue to provide cheap web hosting. So anyway, I created a ticket online, and submitted it. And within 5 minutes I got a confirmation email. Now, I know that doesn’t sound very exciting, but it is.
Apparently they have a process that mines support emails for key words (and it’s probably more sophisticated than that) and they sent me a KB article from their site that covered my exact issue. I clicked the link and followed the directions, and I was good to go within just a couple minutes. Now, I don’t know about you guys, but I call that a profoundly successful support exchange. Initially I was upset that they didn’t have phone support, but I’ve changed my mind since it came out so well.
I’d also like to take a minute to talk about them as a hosting company. Frankly, I’ve been nothing but pleased with them. I’ve got my site on a SQL Server 2008 database with unlimited space, and the control panel for my site is very intuitive. I have full control over my sub-domains, DNS, and even mime types. I love Database Mart.